SHI is a global IT solutions provider and systems integrator that helps organizations select, deploy, and manage technology. Its broad catalog includes hardware, software, and services from a large network of technology partners, giving customers a single source for products and expert support. Hardware offerings span computers, tablets, servers, storage, networking and security equipment, cables, peripherals, phones, video-conferencing tools, printers, and power-management devices. Software categories include security, backup, business applications, databases, development tools, operating systems, virtualization, and systems management. SHI also provides guidance on software licensing through account teams and licensing specialists.

Its services and solutions address generative AI, cybersecurity, modern workplace needs, data center and cloud infrastructure, managed IT, technology integration, and IT spending optimization. Additional offerings include cloud engineering and management, device lifecycle management, advisory services, staffing, and flexible technology financing. SHI supports customers through specialized labs and centers, analytics platforms, ecommerce account tools, and resources such as customer success stories, webinars, and news.