Shield Support Services is a family-run, faith-based, NDIS-registered provider serving the Fraser Coast from Hervey Bay, Queensland. The organisation supports NDIS- and NDIA-managed children, adults and seniors with autism, intellectual disabilities, psychosocial challenges and physical disabilities. Its approach centres on each participant’s strengths and talents, with the aim of helping people build confidence, develop their potential and enjoy a better quality of life.

Guided by values including integrity, courage, humility, patience and love, Shield Support Services emphasises compassionate, dependable support and respectful relationships. Its services include assistance with daily personal activities, development of daily living and life skills, travel and transport support, household tasks, community, social and civic participation, and short-term accommodation and respite. The provider describes its mission in Christian terms and seeks to offer care that helps participants navigate life’s challenges.

Client feedback highlights workers’ empathy, reliability and ability to build trust, including with people who may find it difficult to connect with new support workers. Shield Support Services welcomes enquiries by phone or email