Founded in 2009, the company centers its service on a dedicated help desk where clients can speak with a person rather than navigate an AI receptionist or voicemail tree. Its team works directly with clients’ systems, handles support tickets, and coordinates with vendors to resolve issues instead of passing responsibility back to the customer.

simpleroute offers managed IT services with flat-rate plans, as well as co-managed IT for organizations with internal technology teams. Its cybersecurity services include monitoring, patching, and incident response. The company also provides IT compliance guidance for requirements such as HIPAA and PCI DSS, helping clients identify gaps, organize evidence, and address needed fixes. AI governance is another area of support, alongside strategic planning and technology roadmapping.

The firm serves organizations across healthcare, finance, manufacturing, construction, government, legal, nonprofit, and small-business sectors. Its approach combines tailored technology solutions, proactive maintenance, and ongoing support from a consistent service team.