Simplify360

Simplify360 is an AI-powered customer experience and support platform designed to help businesses manage customer conversations, improve online reputation, and coordinate social media activity. Its omnichannel system brings inquiries from channels such as Facebook, Instagram, WhatsApp, and email into one inbox, giving agents access to conversation histories and tools to collaborate, respond, and route tickets to the appropriate teams.

The platform also offers conversational AI chatbots to handle repetitive support tasks, provide quick responses, and direct complex or high-priority issues to human agents. For social media management, its SimplySocial suite supports collaboration, scheduling, and automated publishing, alongside listening tools and analytics for tracking mentions, influencers, and post performance.

Simplify360 provides review management for platforms including Facebook, Google, Yelp, e-commerce sites, and app stores, helping businesses monitor and respond to customer feedback. The company also highlights integrations with tools such as Salesforce, Slack, HubSpot, Zapier, and Google Analytics, as well as guidance from CX experts and a usage-based pricing approach.