Smart CJM is a pioneering German software provider specializing in queue management, calling systems, and online appointment scheduling. The company offers innovative solutions integrated with AI technology to streamline customer journeys across various sectors, including public administration, healthcare, and retail. With its Smart Connect AI platform, Smart CJM enables users to book appointments swiftly via chat and voice interface, significantly reducing wait times and enhancing service delivery.

The company manages visitor flows for over 300 institutions, processing an impressive 29 million visitors annually. Among its standout projects is the collaboration with the city of Hannover, which integrates an online appointment system with advanced building navigation for improved citizen services. Smart CJM ensures compliance with data protection regulations and maintains high accessibility standards. With a focus on enhancing customer experiences, Smart CJM empowers organizations to transform wait times into seamless service opportunities, ultimately resulting in increased efficiency and satisfaction for both clients and users.