SmarterHello provides a cross-channel AI agent designed to help businesses respond to customer inquiries around the clock. Its platform supports inbound phone calls, two-way SMS, email through Google and Microsoft 365, and webchat, using one shared knowledge base to deliver consistent, on-brand answers. When a request needs personal attention, customers can ask for a human or the system can escalate based on intent, sentiment, or customer segment, passing along the conversation context.

The service includes call recording and transcription, interaction summaries, sentiment and topic analysis, searchable transcripts, audit logs, and a dashboard for reviewing trends and escalation patterns. It can also follow up by SMS when a caller hangs up, helping businesses re-engage customers. SmarterHello offers plans for small businesses, growing teams, and established firms, with custom packages available for other needs. The website lists a weekly small-business plan starting at $59, alongside monthly Pro and Business plans. Setup involves connecting communication channels, adding a knowledge base, and configuring escalation rules; the company says most businesses can go live within a day.