ChatBeacon is a customer communications software brand that has focused on live chat since 2005. Its ChatBeacon AIX platform brings live chat, AI agents, customer relationship management, workflow automation, and co-browsing together in one suite. Businesses can use AI to answer customer questions, schedule meetings, and route complex issues to human agents with conversation context.

Features also include automated chat logs, visitor profiles, lead capture, visitor insights, image-based product search for eCommerce, and browser sharing that can transition to video without a download. The platform supports teams across industries including banking, credit unions, healthcare, education, insurance, and eCommerce. Organizations can deploy ChatBeacon AIX as a managed cloud service, in a dedicated private cloud, or on their own premises, with the same core features across deployment options.

ChatBeacon also offers integrations with more than 3,000 tools, an administrative portal, and resources such as product documentation and comparison guides. Its offering is designed to help teams manage customer conversations, automate routine support, and bring in live staff when personal assistance is needed