SmileDesk provides an AI receptionist service designed specifically for dental practices. Its virtual receptionist, Sofia, answers phone calls, text messages, and website chats around the clock in English and Spanish, including when an office is closed or staff cannot reach the phone. She can respond empathetically to patient concerns, use the ADA emergency protocol to help triage calls, check insurance information, and book appointments directly in Open Dental. SmileDesk also texts patients and helps fill schedule openings, while staff can review conversation summaries and quality scores in an inbox.

The service is designed to work with a practice’s existing phone number and system: offices forward calls they miss, with no equipment replacement or installation required. Setup uses the practice website to gather information about hours, services, and accepted insurance, which the practice can review and correct. SmileDesk is built by a practicing dentist and offers a no-contract arrangement with a 30-day refund. Dentrix and Eaglesoft are listed as upcoming integrations.