Snakk is a customer service and sales platform that brings CRM, telephony, meetings, knowledge tools and AI together in one workspace. It helps teams share customer histories, manage enquiries and coordinate follow-up, so conversations can continue smoothly across departments. Organisations can start with the tools they need and expand their setup over time.

Snakk Service supports handling, assigning and resolving customer cases. Snakk Sales provides customer records, sales opportunities, pipelines and activity tracking. Snakk Telephony includes a switchboard, call queues and browser-based calling, while Snakk Dialer helps teams work through call lists and record outcomes. Snakk Meetings supports meeting notes and follow-up, and Snakk Knowledge brings together internal resources and customer help content.

AI features include receptionists and agents for phone, chat and email, as well as suggested replies, summaries and data questions with charts. Businesses choose what information and tasks AI can access. Reporting, dashboards, team goals and competitions help organisations monitor activity and progress.