Developed through long-standing collaboration with Swiss organisations, it combines IT expertise with social-pedagogical knowledge to support the needs of both residential and community-based services. The software helps teams document cases securely, manage workflows and meet professional and regulatory requirements.

Institutions can select and configure modules for case notes, tasks, appointments, reports, processes, care records, assessments, attendance, client dossiers, contacts, files, staff planning, time tracking, cashbooks, services and invoicing. Features include role-based permissions, versioning, reporting and more than 30 interfaces for data exchange with common accounting systems and authorities. The browser-based service requires no software installation and can be adapted for settings such as residential and youth homes, family support, special education, employment integration, social counselling, and asylum and migration services.

socialweb offers implementation support, training, onboarding and assisted data migration. Hosting and data storage take place on Swiss servers, and the service is described as aligned with Switzerland’s revised data protection law and ISO 27001 certified.