As an official consumer arbitration body under the Consumer Dispute Settlement Act (VSBG), söp is committed to offering an out-of-court resolution process. With a team of experts and industry professionals, söp provides free assistance to travelers who face issues with their journeys, whether by train, plane, bus, or ship. By facilitating communication between passengers and transportation providers, söp aims to find fair and efficient solutions.

With söp, passengers have the advantage of a neutral mediator who can handle legal matters and help clarify their rights. The söp blog offers valuable information and resources to assist travelers with drafting complaint letters and navigating the arbitration process. For travelers looking for a hassle-free way to resolve their travel-related complaints, söp is the go-to platform known for its high success rate and commitment to consumer protection