Ocles Paul

Sophona is an AI agents platform and managed service that helps companies automate digital workflows through autonomous operators. Its six role-based operators support executive work, customer care, finance, revenue, delivery and engineering. They can manage tasks such as calendars, customer queues, budget monitoring, CRM updates, project risks and software testing, adapting to each organisation’s processes.

The platform coordinates operators with existing workflows, robotic process automation and APIs. Desktop workers can also use software that has no API. Each operator maintains its own memory of people, clients, documents and commitments, while access to shared company knowledge is controlled through explicit permissions. Sophona configures and operates deployments, starting with process audits and secure pilots that include human approval steps. Safeguards include data tokenisation, configurable approvals, exception handling, stop controls and detailed audit logs; customer data is not used to train models. Operators can work through chat, embedded widgets, phone and video meetings, and connect with tools including CRM systems, Slack, Teams, Google Workspace, Jira and ERP.