pulseM

Its software helps companies generate customer reviews, manage feedback, and strengthen their online presence, particularly on Google and Facebook. The platform serves a broad range of trades and services, including HVAC, plumbing, electrical, pest control, cleaning, appliance repair, landscaping, and general contracting.

pulseM integrates with field service management systems to support communication throughout the customer journey. Businesses can send automated, personalized review requests, monitor feedback through a centralized dashboard, and use customer journey mapping to understand customer and employee experiences. Pre-service communications can introduce customers to their technician through profiles, videos, and previous reviews. Chat widgets and two-way messaging also help businesses engage customers and encourage repeat business.

pulseM works alongside Customer Lobby to help attract prospects, build trust through real-time reviews, and support customer retention with automated marketing. The company offers product demonstrations, customer support, a help center, and resources for businesses exploring its platform.