StackCX provides customer experience software that helps organizations understand and improve their customer conversations. The platform connects with existing phone systems, CRM platforms, sales tools, and Microsoft Teams, processing conversations automatically without requiring teams to replace their technology or change their workflows. It analyzes interactions for intent, sentiment, outcomes, and opportunities, then links relevant customer context across systems so insights can lead to follow-up.

StackCX helps managers identify customer promises that need action, track performance, and provide team members with specific coaching based on real interactions. Performance trends and team benchmarks support ongoing improvement, while organizations can assess call quality and follow-up needs rather than relying only on call volumes or a small sample of recordings.

The company serves automotive, financial services, recruitment, real estate, and healthcare organizations. For car dealerships, its tools support conversations throughout the customer journey, from initial enquiry to test drive and handover, helping teams spot sales opportunities and avoid losing leads.