Substrakt creates digital experiences and products for cultural organisations, including museums, galleries, theatres and other arts organisations. Its work is shaped by each client’s goals, audiences and challenges, with an emphasis on accessible, user-focused design and digital infrastructure that can grow and adapt over time. Rather than treating projects as one-off builds, Substrakt aims to support organisations over the long term.

The brand’s services include website design, core digital infrastructure, content strategy, user research and experience design, and brand development, from refreshes to full rebrands. It also customises booking pathways to better suit organisations’ processes and users’ needs, and offers ongoing partner support.

Substrakt’s products include Transakt, which supports admissions through an organisation’s existing booking platform; Viadukt, an accessible online purchase pathway; quick donate, a one-step donation tool; and Showcase, an on-demand live-streaming platform. The company also shares practical guidance and sector insights through articles and resources. Substrakt describes collaboration and understanding users as central to its approach, and identifies itself as a certified B Corporation.