Supplo

Supplo is an AI-powered customer support platform that brings live chat, a shared team inbox, self-learning AI, and multichannel automation into one workspace. Designed for support teams, it helps businesses respond to customer questions across channels, automate routine requests, and route complex or high-priority cases to human agents. Its AI uses a company’s knowledge base and past conversations to generate answers, with the stated ability to improve through resolved interactions. Teams can add help articles, FAQs, files, or website URLs as source material.

Supplo also offers a customizable chat widget for websites and apps, real-time language detection and translation in more than 18 languages, analytics, and automation rules for tasks such as shipping questions, VIP escalation, after-hours replies, and customer satisfaction surveys. Shared inbox tools support assignment and team collaboration, while escalations can include conversation context and AI-suggested replies. The company promotes setup without developer support and offers flat per-workspace pricing, with a free starting option. A published customer case study describes PVAPins’ use of Supplo to automate support conversations.