Support.cc is an AI-powered customer support platform designed for teams handling high volumes of inbound email. It brings email-first ticketing, AI-assisted replies, a knowledge base, routing, analytics, and a public help center together in one workspace. Teams can connect an inbox through Gmail, Google Workspace, IMAP/SMTP, or email forwarding, with setup designed to take about four minutes.

The AI drafts replies using the company’s knowledge base and past resolved conversations, helping responses reflect the team’s voice. Staff review and approve replies before they are sent. Support.cc also offers shared inbox views, custom ticket lanes, business-hours-aware SLA indicators, contact histories, and dashboards for monitoring email activity and resolution performance. Its hosted help center can use a company’s own domain, and published articles can inform AI drafts.

Plans scale by email volume rather than team size, with unlimited seats and AI drafts included. A free Starter plan offers one email channel and a basic knowledge base, while paid Pro and Growth plans add higher or unlimited email volumes, more mailboxes, advanced routing, and additional support options. Support.cc states that customer messages are not used to train AI models.