Support360 is a technical support platform developed by IT Laboratory for businesses that want to manage customer and internal requests without cumbersome forms, portals, or ticketing processes. Users contact a team through chat or Telegram, and the system classifies each request and routes it to the appropriate specialist. Conversations and request histories are kept in one place, helping teams monitor response times, workloads, and service activity.

Designed for fields including IT support, events and conferences, and hotels, Support360 also offers QR-code access, simple authentication, mass notifications, and integrations with CRM systems and Active Directory. The service works on phones, tablets, and computers without requiring users to install software. Businesses can configure request categories, roles, response templates, and routing rules to suit their workflows.

The company says setup can take as little as 15 minutes, with deployment possible in a day and no IT department required. Support360 offers consultations and implementation guidance, and its basic plan is listed at 1,990 rubles per month, plus 490 rubles for each additional operator.