SupportForge is an AI-powered helpdesk platform designed for managed service providers (MSPs). It works alongside existing ticketing systems—including Zendesk, ConnectWise, HaloPSA, and Autotask—to add user intelligence, personalized self-help, and automated ticket analysis without requiring a migration. The platform builds AI-generated profiles from users’ ticket histories, helping technicians understand each person’s technical skill, communication preferences, recurring issues, and potential frustration triggers. Its AI can suggest tailored troubleshooting steps before a technician reviews a request, while intelligently triaging tickets and enriching them with user context.

SupportForge also offers native Windows and macOS desktop agents that can be deployed through RMM tools, installed without administrator rights, and updated silently. Features include screenshot capture and system telemetry to provide technicians with useful diagnostic context. The company reports that, across more than 1,300 support tickets, 23% of issues were resolved without technician intervention, with users engaging with AI suggestions and technicians saving over 10 hours per month. SupportForge provides an ROI calculator and custom audit to help MSPs estimate potential efficiency gains.