SupportHeld is a German managed voice AI and process automation provider serving small and midsize businesses with high volumes of inbound calls. It builds and operates AI voice agents that answer calls automatically, greet callers personally, handle routine questions, and route complex requests to the appropriate employee. The service is designed to reduce missed calls and free staff from repetitive customer inquiries and manual follow-up.

SupportHeld provides a done-for-you setup that includes voice agents, telephone or website chat configuration, smart call routing, and integrations with HubSpot, Pipedrive, or other customer systems. Calls can be documented automatically with summaries, contact details, and follow-up tasks. The company also offers ongoing monitoring, monthly reviews, system improvements, and direct WhatsApp support. Its implementation process begins with a discovery call, followed by system setup and testing, with the site stating that launch typically takes five to seven working days. SupportHeld emphasizes that systems run in each client’s own accounts, keeping businesses in control of their data and processes.