Synopsis is a Paris-based customer intelligence and social listening platform that helps organizations turn scattered online feedback into clearer decisions. Its AI-powered SaaS solution automatically processes and synthesizes customer opinions from sources such as forums and online communities, bringing feedback together so teams can better understand what audiences are saying.

The platform helps users identify customer pain points, uncover positive experiences, discover influencers already engaging with a brand, and spot emerging market trends before they become threats. It also provides actionable KPIs and evidence that can help teams make the case for improvements and strategic action.

Synopsis is designed especially for brand managers seeking a clearer view of brand perception and customer experience managers who need to prioritize changes based on what matters to users. The company serves organizations in sectors including luxury, automotive, and retail. Its offering is positioned around moving from customer feedback to strategic clarity, helping businesses respond more quickly and make informed decisions based on customer signals.