Synpatic is a leading brand that specializes in automatically evaluating the quality and performance metrics of call centers. Our innovative software utilizes voice analysis to assess both clients and operators/agents during phone calls. With real-time calculations, we provide valuable insights such as the level of operator's politeness, customer satisfaction, NPS, and other metrics you already use.

We take pride in our team of professional mathematicians and software developers, who work collaboratively between Chile and Belarus, bringing a unique blend of business expertise in commerce and management. Using advanced audio analysis technology, we accurately predict call center quality metrics based on emotions detected from both the client and agent. Our cloud API service seamlessly integrates with existing call center software, enabling supervisors and managers to access structured reports that track the quality of customer service.

Our software also provides valuable data to service agents, empowering them to make informed decisions during calls. We offer flexible pricing packages to suit your company's needs, and our dedicated team is readily available to assist with integration and analysis. Take the first step in boosting your call center's quality with Synpatic.

Contact us for a demo today!