SynsorMed provides Remote Care as a Service (RCaaS) to help healthcare practices start, grow, and manage remote patient monitoring (RPM) and chronic care management (CCM) programs. Its outsourced service combines clinical expertise, analytics, and AI-enabled technology, allowing practices to retain control of patient care while shifting much of the operational work to SynsorMed.

The company supports the program lifecycle, from setting clinical and financial goals and identifying eligible patients to confirming insurance, securing consent, and completing enrollment. Its remote care team coordinates patient communication, monitors health data, supports medication management and self-care, documents care plans, responds to alerts, and provides after-hours and emergency support. Clinicians also share progress updates and collaborate on care interventions.

SynsorMed helps manage payer-specific documentation, billing submissions, reimbursement services, and audit support. Its analytics track patient outcomes, operational performance, quality measures, and other program objectives. The platform includes generative AI features for personalized patient support and sentiment analysis, with stated HIPAA and protected health information safeguards.