Sytel Ltd

Sytel Limited develops Softdial Contact Center (SCC), a flexible, AI-enabled contact center platform that blends voice, chat, email, social and other channels. Founded as a software development company in 1997, Sytel serves subscribers, CCaaS partners and enterprise contact centers, with deployments available as a Sytel-managed subscription service or as cloud, on-premise and hybrid platforms. Its software is designed to scale from small teams to large operations and support local, mobile and remote agents.

SCC combines tools for predictive dialing, inbound routing, agent multitasking, real-time workload optimisation, scripting, recording, reporting and customer journey tracking. Its modules include Softdial One for a unified web workspace, Sytel AI Dialer, Softdial Scripter, Pathfinder, Media Server and Reporter. The platform also supports APIs and integrations with third-party applications, AI, CRM and speech services.

Sytel offers solutions for enterprises and small and medium-sized businesses, as well as customer service, market research, debt collection, sales and telemarketing, and healthcare. The company provides hosting, implementation, support and professional services, and works through a global reseller network.