Taiheiyo Ferry Co., Ltd. operates passenger and freight ferry services connecting Tomakomai in Hokkaido, Sendai in Tohoku, and Nagoya across a 1,330-kilometre route. Its three vessels, Kiso, Ishikari, and Kitakami, offer sea travel designed around safety, comfort, and onboard experiences. Passengers can check schedules and fares, compare available discounts, make reservations, and find guidance for boarding, vehicle transport, and travelling with pets. The company also provides freight transport services and information for bookings involving cargo vehicles.

Onboard, guests can enjoy restaurants serving a range of dishes, shops featuring original merchandise, and entertainment such as lounge performances and concerts. The website introduces each ship and its cabins, including the Royal Suite available aboard Kiso and Ishikari, and highlights activities and services for different kinds of travellers. Taiheiyo Ferry offers practical planning tools alongside information about terminals, operating conditions, and travel arrangements. The company reports that it has received the Ferry of the Year award for 33 consecutive years, reflecting its focus on delivering safe and enjoyable journeys across the Pacific.