TContacta is a leading omnichannel contact center that specializes in analog, mobile, digital, and VoIP communications. With a robust infrastructure and a highly skilled team, we offer a range of services to meet your business needs. Our areas of expertise include database management, appointment scheduling, delinquency prevention, telemarketing, and market research.

We leverage advanced communication channels to strengthen and improve your relationship with your customer base, utilizing our CRM (Customer Relationship Management) model. As a BPO (Business Process Outsourcing) company, we guarantee enhanced efficiency, effectiveness, and experience in your campaigns. We optimize your customer portfolio through data management, utilizing tools such as telephone communication, social media, email marketing, web forms, SMS, and WhatsApp.

Furthermore, our services extend to appointment management, helping you plan and control your processes while ensuring effective communication through SMS, email, web, or social media. By implementing effective delinquency prevention tools, we can increase your collection rate by an additional 20 to 30% monthly, using direct phone management and automated messaging. We also offer comprehensive communication solutions, managing your phone system or digital channels, ensuring a professional team is available to assist your customers 24/7.

Our expertise includes PBX trunk numbers (local, national, 1800-1700, and mobile) as well as channels such as WhatsApp, social media, email, and SMS. In addition, we provide market research services, generating strategic information to enhance decision-making through telephone surveys, opinion trends, pre-feasibility studies, and customer satisfaction evaluations. Contact TContacta today to experience innovation, achieve your objectives, ease your administrative workload, and reduce your investment costs.

We are located in Quito, Ecuador, and can be reached at (593) 2 600 5682 or via email at info@tcontacta. com. ec