VITAS GmbH

VITAS provides an AI-powered telephone assistant designed to help medical practices, clinics and medical care centres manage incoming calls and reduce the daily workload on staff. Its platform handles conversations flexibly, gathers relevant information and can answer callers’ questions using knowledge supplied by the organisation. Practices can choose from natural-sounding voices or use voice cloning, and manage calls through an integrated ticketing system or connect the service to existing workflows through partner integrations.

The assistant supports common tasks such as recording sick-leave notifications, handling referral requests, arranging appointments and collecting prescription requests. With a connected calendar, it can book appointments directly; otherwise, it can capture requests for staff to process. VITAS also offers add-ons for multilingual call handling, website chat and online reception, messaging channels, and advanced management. The company highlights data control and security, stating that its service is ISO 27001 certified, C5-certified and GDPR-compliant. Customers can explore the service through a free, 30-day trial, while VITAS provides support resources, webinars, customer stories and guidance for prospective users.