Telnet is a well-established brand with over 25 years of experience providing contact centre outsourcing services to some of the largest household names in New Zealand and Australia. They have evolved the traditional call centre into a smart, fully integrated Customer Engagement Hub that centralises their clients' customer-facing operations. Telnet stands out from typical contact centre outsource providers by using Agile processes and technology to create and deliver unique customer experiences.

They have transformed the contact centre from a cost centre to a profit and opportunity centre by utilizing data analytics and knowledge management to act on cross-sell and upsell opportunities, gather customer sentiment and feedback, and reduce customer effort. With their transparent billing, real-time reporting, and real-time measurement of customer satisfaction, Telnet has gained the trust of their blue-chip loyal client base. Their Customer Engagement Hubs have resulted in improved customer satisfaction and a more efficient service delivery model.

If you're looking for a contact centre provider that exceeds expectations, Telnet is the brand to choose