Tender

Tender Support is customer service software built to help businesses provide simpler, more effective support. Developed by ENTP, the platform brings help desk discussions, public forums, a knowledge base, and email-based communication together in one support experience. Customers can raise questions, discuss common issues, share ideas, and find answers to frequently asked questions, with options for public or private conversations.

For support teams, Tender offers queues and assignments to organize discussions by category, priority, person, or team, helping route requests to the right people. Email notifications and replies let staff stay connected while away from the support site, while reusable response templates make it easier to answer recurring questions. Automatic reminders help teams follow up on open discussions, and reporting provides visibility into request volumes, response times, responders, and resolution times.

Businesses can customize the appearance of their support site, use their own domain, and offer single sign-on. Tender also supports priority attention for important customers and restricted access to selected content.