Creatio

Creatio is a business software company offering an AI-native platform for customer relationship management and process automation. Its platform brings people and AI agents together to design, orchestrate, and run business workflows, with no stated limits on users, agents, processes, or applications. Creatio’s CRM products cover sales, marketing, and customer service, supporting activities from managing sales cycles and accelerating lead-to-revenue processes to improving customer experiences and service quality.

The platform combines AI tools, coding agents, and visual no-code designers, enabling organizations to build applications and customize workflows. Creatio also offers AI assistants and autonomous agents, along with an open, composable architecture designed to work with different large language models and components. Its solutions include ready-made processes for industries such as banking, insurance, manufacturing, retail, telecommunications, transportation, and public services.

Creatio serves customers and partners internationally and provides a marketplace, academy, community, technical support, and partner programs. The company highlights enterprise scalability and governance, and reports recognition from Gartner and Forrester across CRM, marketing automation, customer service, and low-code categories.