The Excellence Collection is a brand that offers an exceptional collection of hotels and resorts in the Caribbean. With a focus on providing safe travel experiences during the Covid-19 pandemic, they prioritize the well-being of their guests and ensure a comfortable stay. Their resorts have established Covid-19 testing services for guests who wish to take the test.

Although they no longer offer free tests, guests can pay a fee directly at the hotel or resort. In the event of a positive test result, The Excellence Collection offers up to 5 days of complimentary stay at no additional cost. To make an appointment for a Covid-19 test, guests can visit the medical center at each hotel or resort, with Mexico and the Dominican Republic offering walk-in appointments and Jamaica determining the time upon request.

The Excellence Collection provides both antigen and PCR tests, allowing guests to choose which test they prefer. Test results are delivered the same day for antigen tests and can take up to 48 hours for PCR tests. For guests traveling back to the USA after testing positive, the CDC states that they do not need to get a test if they have recovered from a documented Covid-19 infection within the last 90 days, regardless of their vaccination status.

To stay updated on travel requirements, guests are advised to check the official portals of their country of origin for information on Covid-19 and travel restrictions. The minimum age to take the test is 2 years old for the USA and 5 years old for Canada. In the case of a positive Covid-19 test, The Excellence Collection ensures separate accommodations for the positive guest and their companion, except in certain cases where they can stay in the same suite.

For families, up to two suites can be provided at no additional cost if there are 2 adults and a maximum of 3 children. If one member of a group tests positive, the complimentary stay applies to the positive guest and one companion who previously shared the suite. Additional group members can extend their stay at regular rates.

In the event of any delays in test results, the hotel will work to correct any information discrepancies promptly. For guests who are fully vaccinated and from the USA, Canada, and the UK, presenting a negative test result is not required before travel. After completing the isolation period, a new test is not mandatory.

The recovery letter and positive Covid-19 test are sufficient to end the isolation period. When making new reservations, The Excellence Collection offers a flexible cancellation policy with penalty-free cancellations up to 24 hours in advance, excluding special non-refundable rate options. Cancellations made less than 24 hours in advance will be charged in full.

For guests who need to reschedule a booking made through a third party, The Excellence Collection is available to assist, recognizing that some businesses may require additional time to meet customer service demands. Experience the highest level of service and safety with The Excellence Collection as you enjoy unforgettable stays in their exquisite Caribbean hotels and resorts