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Healthcare Communication Training by The Orsini Way improves HCAHPS scores and patient satisfaction with compassionate care training for clinicians.
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The Orsini Way is a healthcare communication training organization founded by Dr. Anthony Orsini. Its evidence-based programs help clinicians and healthcare leaders communicate with empathy, clarity, and authenticity, especially during challenging interactions. Drawing on more than 20 years of communication research and real-world experience, the methodology aims to strengthen patient trust, improve the care experience, and support safer, more compassionate workplace cultures.
Programs include Breaking Bad News, Mastering Medical Error Disclosures, Difficult Dialogues, It’s All in the Delivery, and physician communication remediation. The organization also offers a Healthcare Communication Certification Program for physicians, nurses, advanced practitioners, and other clinicians, along with customized workshops, residency curricula, leadership training, and keynote presentations. Services are designed for hospitals and health systems, medical schools, residency programs, healthcare practices, and professional associations.
The Orsini Way states that its training can support improved HCAHPS and Press Ganey scores, reduce conflict and litigation risk, and help address staff burnout and communication-related errors.
Company type
Privately Held
Year founded
2011
Company size
2-10 employees
