Thunai is an enterprise AI customer experience platform designed to help organizations manage support across voice, chat, email, and other customer touchpoints. Its tools support the full interaction lifecycle, combining autonomous AI agents with assistance for human teams. AI agents can resolve routine requests, understand customer intent, and route more complex cases to the appropriate teams. During conversations, real-time agent guidance helps staff find relevant information, while multilingual voice translation supports communication across languages.

Thunai also automates post-call tasks such as preparing summaries, updating CRM records, and assigning follow-ups. Additional capabilities include call scoring and audits, automated workflows, and a unified knowledge base intended to give teams and AI agents consistent information. The platform integrates with services including Genesys, Amazon Connect, ServiceNow, RingCentral, Salesforce, and Microsoft Teams. Its products include Thunai Edge and Thunai Mediscribe, and its solutions address contact center and IT support needs across industries such as retail, insurance, healthcare, finance, and manufacturing. Deployment options include self-hosting and on-premise configurations, with regional data residency and enterprise access controls.