TimeZest

TimeZest provides scheduling automation and intelligent dispatch software for managed service providers (MSPs). Its platform integrates with PSA systems including ConnectWise, Autotask, and HaloPSA, helping service teams coordinate work from ticket intake through client booking. TimeZest offers three main solutions: automated scheduling, intelligent triage, and Dispatch HQ.

Scheduling lets teams send booking links from PSA tickets, allowing clients to choose available appointment times while helping prevent double-bookings. It also supports team and pooled scheduling, calendar connections, and Microsoft Teams and Zoom integrations. Intelligent Triage classifies tickets and recommends their type, priority, and board based on ticket history, with explanations for staff to review.

Dispatch HQ ranks work by urgency and SLA risk and helps match tickets to technicians, while keeping dispatchers able to confirm or override recommendations. The tools are designed to reduce manual coordination, phone tag, and reliance on individual dispatchers. TimeZest also supports scheduling for project teams, account management, sales, and executive meetings