TouchBasePro is an African-built customer-engagement platform that helps organisations communicate with customers across the channels they use. Built in Johannesburg for teams across the continent, it brings seven services together under one billing relationship, support team and set of dashboards: email, SMS, voice, WhatsApp, USSD, push notifications and forms.

Its email tools support transactional and marketing campaigns, with deliverability monitoring. SMS uses premium African routes, while programmable voice offers IVR, one-time passcodes and outbound calling with local numbers. The WhatsApp Business API supports templates, sessions and rich media. USSD menus work across major African carriers without requiring mobile data, and push notifications include audience segmentation and personalisation. Branded forms can capture and qualify responses and feed them to a CRM in real time.

TouchBasePro also offers related products for email signatures, pre-send testing, newsletters, managed direct marketing and surveys. The company highlights local carrier integrations, regional routing, observable delivery performance and support from engineers in the same time zone. Customers can explore the platform through a live demonstration.