Touchpoint Group is a leading New Zealand company specializing in cloud-based customer interaction platforms. They offer a range of products and services to optimize customer engagement and enable businesses to utilize their customer experience data effectively. Their offerings include Marketing Automation, Customer Experience Management (CX), AI Customer Analytics, and Feedback Analytics.

Touchpoint Group's suite of solutions includes TouchpointMX, an omni-channel automation tool for multi-channel communications, and TouchpointCX, a dedicated CXM platform for analyzing Voice of Customer feedback and automating data collection. With their AI feedback analytics tool, Ipiphany, Touchpoint Group provides businesses with effective ways to analyze their data, eliminating the need for expensive data analysts. They are recognized as New Zealand's only multi-platform CXM and analytics provider, serving industry leaders worldwide.

Touchpoint Group was founded in 2000 by Frank van der Velden and Steve Shearman. Over the years, they have built a reputation for data security and customer privacy, becoming ISO 27001 certified, the highest international information security standard. Their expertise, gathered over 20 years, makes them the best in the market for driving business impact through data gathering, marketing, and analysis.

Trustworthy and certified by the world's most trusted security management system, Touchpoint Group is the go-to choice for customer-centric organizations worldwide. Joining the Touchpoint Team means becoming a part of a small, dynamic, and diverse group that takes on international giants and wins. They offer flexible work hours, a fun and supportive work environment, and the opportunity to work with colleagues from all walks of life.

Contact Touchpoint Group today to learn more about their services and available roles