Trackiose is a customer experience intelligence platform that helps startups and enterprises capture feedback, identify service issues, and turn insights into practical improvements. It gathers feedback across channels such as surveys, chats, email, in-app prompts, product flows, and social media, then uses AI-powered analysis to highlight sentiment, trends, and emerging concerns in real time.

Its offerings include a live dashboard, AI agent reporting, mystery shopping, aggregate customer experience reports, sentiment analytics, performance alerts, staff audits, recommended learning, and anonymous reporting. Trackiose also provides a network of trained mystery-shopping agents, with demographic matching, industry-specific protocols, background checks, confidentiality training, and local market knowledge. Reporting tools can include visit scoring, photo and video evidence, customer journey mapping, facility assessments, competitive comparisons, and actionable recommendations.

Designed for teams seeking to improve customer satisfaction, loyalty, and engagement, the platform serves businesses in hospitality and leisure, retail, finance, health and wellness, utilities and logistics, and media and advertising. Trackiose also publishes case studies, articles, and guides on customer feedback and experience.