The platform presents itself as a destination for customers to browse and order a wide range of everyday goods, with delivery to their door. Its catalogue includes fresh fruits and vegetables, seafood, fish, meat, groceries, food staples, home essentials, baby products, cosmetics, personal care items, beverages and locally made goods. Featured products include Congolese Café Petit Kwilu coffee, CocoPure beauty products and trustOrganic liquid bio-fertiliser, alongside produce such as potatoes, pumpkin, watermelon, onions and cucumbers.

Customers can shop individual products, browse deals and selected wholesale categories for vegetables, fruit and food staples. trustShop also promotes bulk sales to help sellers reach customers and offers services for vendors, businesses and online merchants. Through its trustDelivery service, the company provides delivery logistics, while its website lists customer support, order tracking, returns and mobile payment information