Arc, operated by Sparkpoint Inc., provides voice AI and analytics for restaurant drive-thrus, helping quick-service operators treat the drive-thru as a digital channel for growth. Its platform handles customer orders, promotes brand-specific upsells, and supports accurate, fast service while working alongside restaurant crews. Arc’s voice agents are trained on a restaurant’s menu, scripts, and real-world orders, and are designed to manage pauses, accents, background noise, and menu changes. Crew members can provide updates on wait times and out-of-stock items, or take over when needed.

The platform connects to existing point-of-sale systems and base stations, with no replacement hardware required. Arc also offers tools to launch and compare scripts across locations, run controlled tests, and monitor metrics such as average order value, accuracy, upsell rates, order time, and customer satisfaction. Operators can update limited-time offers, prices, and unavailable items in minutes. Arc partners with customers to tune the system for their goals, with a stated kickoff-to-pilot timeline of eight weeks and no cost until deployment.