trymimir.com

Mimir is an AI-native customer service platform built specifically for e-commerce businesses. Its goal is to reduce manual support work by automatically resolving customer inquiries, with the company stating that it can handle up to 94% of tickets. The platform combines a full-featured helpdesk with an AI agent that works across support channels and connects to e-commerce systems, warehouse management software, returns platforms, and logistics providers.

Mimir can handle tasks such as tracking shipments, checking stock, and making simple order edits. Businesses define the rules governing its access and actions, including conditions for cancellations or returns, so automation follows their processes. Repetitive tickets can be resolved automatically, while cases requiring human attention are routed to agents with a draft response ready for review. Mimir also offers sales assistance and customer intelligence features. As teams provide input, the system can be developed to manage more complex inquiries and actions over time. E-commerce businesses can explore integrations, review customer stories, and book a demonstration to assess the platform.