The Timeshare Users Group (TUG) is a veteran-founded, family-run online community created by timeshare owners to help other owners make informed decisions. Since 1993, it has provided consumer-focused information and advice about timeshares, with an emphasis on sharing owner experiences and offering an independent perspective. Its resources include ratings and reviews of thousands of resorts, written by owners, and the TUGBBS forums, where members discuss questions and experiences related to timeshare ownership.

TUG also operates an online marketplace where owners can browse or list timeshare resales and rentals, as well as arrange direct exchanges with other members. Members can post classified ads, while listings are open to the public to browse. The site offers practical advice articles on buying, selling, renting, and making the most of a timeshare, alongside scam warnings, planning tools, videos, and a free newsletter. TUG presents itself as a self-help resource for timeshare owners, prospective buyers, and sellers, bringing community discussion, resort information, and owner-to-owner marketplace services together in one place.