Twilio

Twilio is a customer engagement technology company offering a flexible platform for building and managing communications and customer experiences. Its APIs enable businesses to connect with customers through SMS, WhatsApp, RCS, voice, email, and video. The platform also includes phone numbers, SIP trunking, and tools such as Flex for communications and customer support.

Twilio’s conversational AI products help businesses maintain connected interactions across channels, retain conversation context, and support natural voice experiences. Authentication services, including Verify and Lookup, help with identity verification and trust. For customer data, Twilio offers Segment capabilities for connecting data sources, organizing audiences, and supporting customer journeys through products such as Connections, Unify, and Engage.

The company serves a range of business needs, including fraud prevention, alerts and notifications, marketing, sales, contact centers, and customer data management. Twilio provides resources for developers, including documentation, code samples, and a developer hub, alongside support plans and professional services.