Ultimo Bots is a no-code platform for creating and managing AI customer support assistants. Built with passion in Switzerland, it helps businesses handle customer conversations across websites and messaging channels, with native apps for platforms including Wix, Shopify, Webflow and WordPress. Assistants can answer questions using a company’s content, which can be sourced from websites, uploaded files, Google Drive, OneDrive or Notion. They can also take practical actions within chats, such as booking or changing appointments, tracking orders, handling Stripe billing, and capturing leads for tools such as HubSpot and Mailchimp.

The platform’s AI Studio lets users describe support processes in plain language and turn them into skills, without flowcharts or coding. Features include multilingual responses, analytics, team workspaces and role-based access. When a conversation needs personal attention, built-in live chat handoff lets a team member join the same conversation, with alerts available through email, Slack, Teams or Telegram. Ultimo Bots supports channels such as Instagram, Facebook Messenger, Telegram and Slack, and offers a shareable chat link.