Umko Solutions

Umko Retail Solutions is a technology and services firm focused on helping retail organisations manage and grow their customer relationships. It implements platforms and products designed to improve customer engagement, retention and lifetime value. The company helps businesses understand customers more clearly by tracking interactions and supporting better customer experiences across the channels people choose. Its offering includes omni-channel engagement, customer relationship management and marketing platforms, support ticketing, affiliate partnerships, business development and advisory services. Additional capabilities include data enrichment, customer base segmentation and store operations.

Umko also helps retailers add value beyond their core offerings through insurance, other value-added products, and eWallet and point-of-sale products. Rather than acting solely as a consultancy, it equips client teams with tools and connects them with experienced platform and product specialists, managing end-to-end onboarding. Its approach emphasises sustainable, long-term customer engagement and measurable returns. One example is Examo, a service that gives students access to past exam questions and answers through WhatsApp chat.