Flai

Flai is an AI platform designed to help automotive dealerships manage customer conversations and keep service and sales opportunities moving. Its tools answer inbound calls, handle customer outreach, and support everyday tasks with personalized, dealership-style interactions, including after-hours coverage.

For service departments, Flai combines conversations, appointments, and customer information in an AI-powered CRM. It can book appointments using dealership scheduling rules, contact customers due for service, follow up on missed visits or declined work, and notify customers about open recalls. Teams can also use it to review call patterns, identify customers who need attention, compare advisor performance, and track customer satisfaction trends.

For sales, Flai responds to new internet leads, answers calls, checks inventory, and records interested buyers in the dealership’s CRM. It can also re-engage dormant leads and personalize follow-ups based on their vehicle interests. Flai integrates with existing dealership systems, including schedulers, DMS platforms, and CRMs. Dealership groups and stores across the United States use the platform to improve responsiveness, support staff, and convert more customer interest into appointments and sales.