UserEcho is an all-in-one customer support platform that brings customer conversations, feedback, and self-service resources together in a branded portal. Its tools are designed to help businesses manage support in one place and make it easier for customers to get answers and share ideas.

The platform includes a helpdesk and ticketing system for turning emails and other requests into tickets that teams can prioritize, categorize, and assign to agents. Its feedback forum lets customers submit ideas, bug reports, and feature requests, then vote and discuss them. A knowledge base enables businesses to publish FAQs and how-to guides, helping customers find information independently. UserEcho also offers live chat for real-time conversations with website visitors.

Additional offerings listed on its site include analytics, integrations, mobile support, customization options, an API, and resources for users and developers. UserEcho provides pricing information and invites prospective customers to start a free trial. The site features customer stories and identifies Stamul, LLC as the company behind the service.