Resolv

Resolv is a customer interaction management platform for modern customer experience teams. Formerly known as Dial Afrika, the brand brings customer conversations together in an AI-powered workspace, unifying voice, chat, email, and support tickets. Its products are designed to help organizations manage service operations, improve response times, and coordinate teams across channels.

The platform includes Chatdesk for managing customer conversations, Resolv Calls for call routing and insights, and AI agents that can handle inquiries around the clock. Other offerings include workforce management, co-pilots, quality assurance, campaigns, a WhatsApp API, and tools for ticketing and service desk operations. Resolv also provides AI voice experiences, including support for English, Kiswahili, French, and Arabic.

For customer operations, the platform features omnichannel messaging, analytics, team collaboration, and automation, with solutions serving sectors such as healthcare, financial services, insurance, retail, travel, and internet service providers. Resolv states that its platform is SOC 2 Type II audited, supports encryption and role-based access, and is GDPR compliant.