Lime Technologies

Lime Connect, formerly Userlike, is a customer communication and AI platform from Lime Connect (Userlike) GmbH. Developed and hosted in Germany, it brings customer service, sales and messaging tools together to help organizations respond faster, automate processes and build lasting customer relationships. Its platform includes AI agents for handling customer enquiries around the clock, Workflows for automating tasks across business systems, and a shared Message Center where staff and AI can manage conversations.

Businesses can communicate through website chat, mobile apps, WhatsApp, email, Instagram, Facebook Messenger and SMS, as well as use WhatsApp campaigns for updates, offers and appointment reminders. Lime Connect also provides integrations with CRM, ERP and other internal tools, analytics, video calls and data-protection features. The company serves sectors including retail, energy, banking, insurance, automotive and manufacturing.

It highlights GDPR compliance, ISO 27001 certification and accessibility, and offers demos, trials, onboarding and customer support. Lime Connect says its AI agents can automate up to 89% of interactions