Vocals is a provider of AI voice agents designed to manage real inbound and outbound business calls. Its agents answer from the first ring, conduct natural conversations without rigid scripts, book appointments, qualify leads, and follow up when needed. They can identify urgent requests, route callers to the right person, and record call outcomes and qualified leads in a business’s CRM and calendar. Vocals says its agents can handle calls at scale and respond in multiple languages, using each organization’s documents, procedures, and team criteria to guide their conversations.

The service is aimed at industries including elevator maintenance, clinics, surveys and market research, real estate and property management, vending, and distribution. Vocals describes an implementation process that uses a client’s existing materials and input from staff, with integration taking under 14 days. The company also offers live demonstrations and industry-specific examples. A featured customer case, EVO Beauty Clinics, reports more than 400 appointments booked and a 25% increase in conversion after using a voice agent to contact new leads and schedule initial assessment visits.