Virginia 811 (VA811) is a not-for-profit organization established by Virginia's utilities to safeguard their underground infrastructure. When an individual or company plans to excavate, they can either make a ticket request online or call Virginia 811, which is a simple and cost-free process for the excavator or homeowner. The ticket request is then electronically transmitted to member utilities, who mark their facilities or hire contract locators to perform the locates.

The locator responds to the electronic system, and a response is sent back to the excavator or homeowner. Virginia 811 operates as a quality-driven and employee-focused organization, continuously enhancing their quality management system to comply with the ISO 9001:2015 International Standard. They aim to provide a comprehensive underground damage prevention safety program for all stakeholders in Virginia, while prioritizing a positive customer experience.

For any excavation work throughout Virginia, you can contact Virginia 811 at 811 or 1-800-552-7001